Most clickonIT tech support queries are readily answered through the knowledgebase or via asupport staff within the nominal 24 hr response timeframe.

However for the times when customer needs dictate a faster than average response we now provide an Urgent.High Priority fast-tracked support ticket option.

Witha fast-tracked ticket you are guaranteed attention and response within 4 hours.

Access Urgent/High Priority Support Ticket

To fast-track your ticket simply check the "Urgent/High Priority" box on the online ticket form. You must be logged in to the client area and check the box to submit a priority ticket.

Premium Service

Urgent/High Priority fast tracked tickets incur a modest additional cost as we literally drop everything to pick up your case. Time and cost saved by getting super-fast attention more than justifies this premium service.

Tuesday, May 10, 2016

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