Technical support is help with your hosting service when it is not operating as it should be. Tech support issues include your website, email and FTP services not responding or responding in an unexpected way and the functioning of your control panel.
Contact technical support by raising a support ticket.
Technical support is not a training service. Our support technicians are not able to teach you how to setup and manage your website. If you require training on how to use the hosting service and its features, please check out our help resources.
We provide you with easy installation access to a wide range of software products as a value-added service. However this service does not include technical support for the facility or the software being installed. Support for software applications can be found through online help and online user manuals, user forums and the technical support services provided by the developers of software products. If you require specialised assistance with your software including the planning, selection, implementation and ongoing management of online applications, please contact our web consultants.
